Virtual Assistants For Your Customer Service Department
Customer service & support can be one of the most labor intensive and time consuming tasks of any business. From answering phone calls, to responding to emails, to fielding technical queries, to generally & proactively ensuring customer satisfaction, the process can take its toll on your bottom line. No wonder customer service outsourcing has become so widespread!
On the one hand, you could cut costs by eliminating customer service staff … but this can quickly lead to ill-will, negative publicity, and a drop-off in client retention rates. On the other hand, you could reinvest significant revenue into building a strong local support team to provide top-notch service of all the customer’s whims.
Obviously, a middle-ground is necessary, but it is never wise to sacrifice client satisfaction in favor of boosting profit margins. This is a short-term solution to a long-term problem, which will eventually come back to bite your business in the proverbial rear end.
High Quality, Low Cost Customer Service Outsourcing
It doesn’t take much to recognize that through customer service outsourcing, you can save a bundle on local payroll costs. However, for most people the first thing that comes to mind when they think of outsourced customer support is some back-woods call center in India full of over-worked, underpaid Human Resources who really couldn’t care less about your business or the satisfaction of your clientele.
That’s where AdminBetter is different. First of all, compared to those corporate call center operations, we are a tiny “mom & pop” operation. We maintain a relatively small & tightly knit customer support staff, who all are focused on one thing: keeping customers satisfied.
This mentality began in our Co-Founders’ own businesses, as did our customer support team. The goal of AdminBetter is to pass along this same customer-centric approach to your own customer service staff.
How We Seamlessly Integrate Your Virtual Support Team
The first step in any Virtual Assistant relationship is to thoroughly understand your business & your clients. Then, we will research your current projects as well as the general needs & expectations of your clients in those projects.
Once we understand these primary concerns, we can work with you on your existing communication channels (email, phone, SMS text messages, live chat support, etc) to ensure that you will easily be able to route all pertinent inquiries to your Virtual Customer Support Staff. Depending on your current set-up, we can either use the systems already in place, or help you implement new communication tools that will allow us to seamlessly integrate your Virtual Assistants to provide top notch, ready on-demand customer service.
Ready To Hire Customer Service Virtual Assistants?
If you have any lingering questions on exactly how to use our service, please contact us (or chat with us live on the site) to find out exactly how we might be able to help.
And remember: the first step is to request a free outsourcing consultation. Regardless of your specific requirements, we’ll help you figure out the best way to use Virtual Assistants in your business – with no commitment or obligation to proceed.