68 Business Process Outsourcing Tasks To Consider

Business Process Outsourcing Globe

By the time business owners come to us, most already have a task list in mind for Business Process Outsourcing (outsourcing operational / HR aspects of their company). However, even for our full-time BPO experts, it is almost impossible to foresee all optimal outsourcing tasks or the best outsourcing opportunities. Ideally, BPO engagements evolve organically, refining the distribution of local tasks vs. outsourced tasks to the most profitable deployment.

There is no comprehensive or definitive list of potential outsourcing tasks to be tackled by your remote work-force (not even this one), because the possibilities are nearly limitless. Ultimately, your off-site back-office team can complete any tasks that do not require their physical presence … so the real question on your end should be: is it profitable to outsource this?

Best Business Process Outsourcing Tasks

(Enough to Outsource a Task A Week for the Year)

Based on our experience with business owners from a wide variety of industries and a wide variety of company sizes, we have determined a significant number of tasks that are almost certainly profitable to outsource.

This is a list of those tasks which are most readily applicable to the widest variety of business owners like yourself who are reading this. Hopefully this will spur your imagination on how to best utilize BPO in your own company…

  1. Accounting
  2. Administrative assistance
  3. App development
  4. Appointment scheduling
  5. Article writing
  6. Background checks
  7. Billing & invoicing
  8. Blog updates & blog content writing
  9. Bookkeeping
  10. Brochure & flyer writing
  11. Budgeting & forecasting
  12. CRM set-up & administration
  13. Calendar management
  14. Call-center software set-up & integration
  15. Client relationship management & communications
  16. Cold-calling
  17. Collections and receivables
  18. Craigslist posting & campaign management
  19. Credit checks
  20. Customer service
  21. Data appending / list building
  22. Data entry
  23. Developing Standard Operating Procedures (SOPs)
  24. Direct mail campaign management
  25. E-commerce (inventory updates, website programming)
  26. eBay account management & posting
  27. Email marketing
  28. Event marketing & attendance tracking
  29. Facebook updates & networking
  30. Financial reporting
  31. Graphic design
  32. Helpdesk support
  33. Inbound sales tasks
  34. Internet research
  35. Interviewing & hiring
  36. Inventory monitoring & purchasing
  37. Lead list compiling
  38. Link building
  39. List verification
  40. Live chat support staffing
  41. Market research
  42. Order fulfillment
  43. PDF (white paper) design & development
  44. Pay-Per-Click (PPC) campaign management
  45. Payroll
  46. Personal assistance
  47. Phone answering & call routing
  48. Powerpoint presentations
  49. Press releases (writing & syndication)
  50. Programming & software development
  51. Prospect segmentation
  52. Real estate tenant relations
  53. Refund processing
  54. Sales follow-up
  55. Sales letter writing
  56. Search engine optimization (SEO)
  57. Service / delivery dispatch
  58. Social bookmarking (Digg, StumbleUpon, Delicious, etc)
  59. Social media marketing & networking
  60. Technical support
  61. Telemarketing
  62. Transcription
  63. Twitter updates
  64. Vendor research & quote comparison
  65. Video editing
  66. Virtual concierge services
  67. Voicemail monitoring & transcription
  68. Website design

Again, to reiterate … even this list is by no means definitive.

There are practically limitless possibilities for you to employ Business Process Outsourcing in your own company. If you can focus on it’s true nature: overhead-cutting, profit-boosting augmentation to your irreplaceable in-house staff … then you will be able to spot opportunities to utilize BPO to its maximum effect.

The above list is merely our own experience (as a BPO service provider) – which we have found to be nearly always worth outsourcing in terms of the boost to your bottom line.

If you have any other ideas for outsourcing tasks that you’ve found are a near guaranteed positive ROI Business Process Outsourcing strategy, please do leave the details in the comments!


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